General

What does Richard Paul Russell Ltd. specialize in?

We are experts in supplying premium environmental and meteorological monitoring equipment, offering innovative solutions for data logging, weather monitoring, and environmental measurements.

Where is Richard Paul Russell Ltd. located?

Our office is in Milford-on-Sea, UK. You can visit or contact us through the details provided on our Contact Us page.

Do you ship internationally?

Yes, we offer global shipping for most of our products. Please check our Shipping Policy or contact us for more details regarding your specific location.

Products and Services

What types of weather monitoring products do you offer?

We offer a wide range of weather monitoring solutions, including:

  • R-P-R WeatherFile internet connected weather stations
  • R-P-R SpaceLogger Data loggers
  • RPR-IoT LoRa sensor nodes and dashboard
  • Gill Instruments weather sensors
  • Kestrel hand-held weather meters.

Can I customize the equipment for specific needs?

Absolutely, many of our solutions can be tailored to meet specific monitoring requirements. Reach out to discuss your needs with our technical experts.

Are your products suitable for marine use?

Yes, we offer specialized products designed for marine environments, ensuring accuracy and durability in challenging conditions.

Orders and Shipping

How can I place an order?

You can place an order directly through our website or contact our team for assistance.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and bank transfers.

How long does shipping take?

Shipping times vary depending on location and product availability. UK orders typically arrive within 2-5 business days, while international shipping times will be provided at checkout.

Technical Support

Do you offer support for product setup?

Yes, we provide comprehensive support for all our products, including detailed manuals and one-on-one technical assistance when needed.

What should I do if I encounter an issue with my equipment?

Contact our technical support team via phone or email, and we’ll assist with troubleshooting or repairs as quickly as possible.

Returns and Warranty

What is your return policy?

We offer a 21-day return policy for unused products in their original condition. Please refer to our Return Policy page for more details.

How do I return an item?

Please visit our Returns Policy page or contact customer service for instructions on initiating a return.

Are your products covered by warranty?

Yes, all our products come with a manufacturer’s warranty. Warranty periods and terms vary by product. Contact us for specific warranty details.

Need more help?

If your question wasn’t answered here, feel free to contact us directly at sales@r-p-r.co.uk or call us at +44 (0)1590 641223. Our friendly team is ready to assist you.

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