Versand
Shipping & Handling
Delivery Information
• Your order will be shipped as soon as possible, subject to payment authorisation & stock availability. This is usually by the next working day after order placement.
• You’ll only be charged once per order for delivery if we need split your order. However please note that if you request the order split, you will need to pay for postage on each shipment.
• We’ll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.
• We cannot accept responsibility for any parcels where special delivery instructions are included in the delivery address.
Has my order been shipped yet?
Once an order’s been shipped it will show as ‘completed’, and you’ll also get an email to let you know it’s been transacted.
Please then allow the appropriate delivery time. If we sent your shipping confirmation email before 12noon (GMT/BST) Mon-Fri, then the goods will leave our warehouse the same day. If the email was sent after this time (or at any time on a UK public holiday), your goods will be collected by the carrier on our next working day.
How can I track my parcel once shipped?
• Standard Delivery Orders
Your order will be delivered by either Parcel Force (It won’t have a tracking number) or FedEx in the UK or by TNT or your local postal service (It won’t have a tracking number) outside the UK.
Please allow the appropriate delivery time
Standard delivery parcels don’t need a signature, but if they can’t fit through your letterbox a card should be left to let you know delivery was attempted, together with details of where you can collect it from / how to rearrange delivery.
• Express Delivery Orders
Your order will have a tracking number once it’s on its way. It will be delivered by either Royal Mail (UK) FedEx (UK) or TNT (outside the UK).
UK Addresses
Orders need to be placed before 12 noon (GMT/BST) Mon-Fri for next working day delivery. Parcel Force tracking refs look like this: AA111111111AA
Express delivery orders will need a signature, so if no-one is available to sign for the parcel it will be returned to your local Parcel Force delivery office, and a card left detailing where you can collect it from / how to rearrange delivery.
Non-UK Addresses
Your order will have a tracking number once it’s on its way.
Deliveries will need a signature, so if no-one is available to sign for the parcel it will be returned to the local depot, and a card left telling you what to do next.
Delivery Time & Cost
We process your order right away. Normally it takes 2 business days to leave our warehouse.
UK
All ‘next working’ day orders should be placed before midday to ensure this service is available.
| Service | Cost | Delivery Time | Further Info |
| Economy Parcel Force |
FOC | 3-5 working days from despatch | All orders |
| Next Day Parcel Force |
£12.50 | Next Day delivery if ordered before 12pm | Signature Required |
| Special Delivery Parcel Force |
POA | Next Day before 9 am | Signature Required |
| Saturday Guaranteed Royal Mail |
£24.00 | Saturday Delivery before 1pm (up to 1kg) | Signature Required |
| Saturday Guaranteed Courier |
POA | Saturday Delivery | Signature Required |
International / Non-UK
| Service | Cost | Delivery Time | Further Info |
| Air Mail | Calculated by Region / Weight | 3-5 working days from despatch (under 2kg) | Tracked and Signed |
| Standard Courier | Calculated by Region / Weight | 1-2 working days from despatch | Signature Required |
| Express Courier | Calculated by Region / Weight | 3-5 working days from despatch | Signature Required |
* All customs, duty & taxes are responsibility of the customer
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee
All of our products come with at least a one year guarantee.
The guarantee does not apply to:
a) batteries, whether contained in a unit or sold individually;
b) units that have been subjected to misuse, negligence, accident or improper maintenance or application;
c) humidity sensors damaged by contact with salt water;
d) units which have been repaired or altered without our prior consent.
If a unit is deemed to be defective it should be returned to Richard Paul Russell Limited. The guarantee does not affect the buyers’ statutory rights. If for any reason you have a complaint we will endeavour to respond within five working days of receiving the complaint.
Taxes
Goods delivered to United Kingdom or Isle of Man.
VAT will be applied to your order at the rate of 20%.
European Union – EU Customers Ordering from 1st January 2021
You may be liable for import duty/tax on goods entering your country. The amount of duty (if any) depends on the type of goods you buy and their value; some items can be imported without paying any duty at all. Unfortunately, we can’t predict what the charges might be as they are levied by the destination country.
• We are legally obliged to declare the full value of the goods on all packages shipping outside the EU. After Brexit (31st December 2020), all parcels, including to EU destinations will have either:
• For orders under £270 GBP Ex VAT, a CN22 sticker declaring price paid (excluding shipping) and content, the goods may be liable for additional levies.
• For orders over £270 GBP Ex VAT a full Commercial Invoice will be sent with the goods declaring price paid (excluding shipping) and content, the goods may be liable for additional levies.
• Any additional taxes, duty or administration charges for customs clearance are the responsibility of the addressee. As they are imposed by the customs authorities in the destination country, we are unable to take responsibility for them.
• If delivery can’t be completed due to unpaid import duties, when the parcel comes back to us a £25 fee may be deducted from your refund to cover the return charges and fees that we are billed by the carrier.
Rest of World
No VAT will be applied to the order.